Terms & Conditions

(1) These General Terms and Conditions (GTC) apply to all contracts for the temporary rental of apartments between LOFTIGO UG (haftungsbeschränkt), Vollmühle 24A, 52538 Selfkant, Managing Director: Christopher Martin Müller (the "Host"), and the guest or the booking company (the "Guest").

(2) Bookings can be made through online platforms (e.g. Booking.com, Airbnb) or directly with LOFTIGO UG (haftungsbeschränkt) (e.g. by email/invoice). For platform bookings, the terms of the respective platform apply in addition (including its payment and cancellation rules) and prevail in the event of a conflict. These terms apply in addition.

(1) Direct bookings: On the website, the Guest enters the desired check-in and check-out dates, the number of guests and the desired location. The available apartments are then displayed, including their prices, so that the Guest can compare the offers.

(2) To make a booking, the Guest clicks the "Book here" button and is taken to the checkout. During checkout, the Guest provides all details essential to the booking, such as name, address, email address and payment information. The Guest can also select additional services. The cancellation policy available at /cancellation-policy applies.

(3) The Guest can complete the booking in the summary section of the checkout.

(4) The contract comes into effect upon written booking confirmation by LOFTIGO UG (haftungsbeschränkt). Confirmation by email is sufficient.

(5) Platform bookings: The contract comes into effect in accordance with the process/confirmation of the respective platform.

(6) The booking confirmation sets out the apartment, the dates, the price, the services included and any special conditions.

(7) Once payment has been completed successfully, the booking is firmly confirmed.

(1) Prices are stated in euros (EUR) and, unless indicated otherwise, include applicable VAT.

(2) Any local or municipal levies, cleaning fees or optional services are shown during the booking process or in the confirmation and are payable as stated.

(3) The Host reserves the right to adjust prices in the event of changes to statutory VAT or other relevant levies.

(1) Unless agreed otherwise, the total price is due before check-in, by the due date shown on the invoice/confirmation.

(2) Accepted payment methods include the options offered on the platform or, for direct bookings, payment by bank transfer or payment via the payment service provider Stripe. No separate charge is made for using the payment methods offered.

(3) A security deposit may be charged for certain bookings. Whether a deposit applies and in what amount is shown to the Guest before the booking is submitted at checkout and in the booking confirmation. Deposits can be provided by card pre-authorisation or bank transfer, are not part of the accommodation price and are refunded after the stay, less any justified claims.

(4) If a due payment is not received on time, LOFTIGO UG (haftungsbeschränkt) may, after a reasonable reminder and grace period, cancel the booking and claim the applicable cancellation fee.

(1) Additional provisions apply to bookings with a stay of more than 30 days. Before the long stay begins, the Guest must provide an increased security deposit, the amount of which is set during the booking process.

(2) Long-stay guests are obliged to accept regular interim cleanings and to bear the associated costs. The intervals and costs of these cleanings are agreed before the contract is concluded.

(3) The Guest undertakes to make all monthly payments on time. In the event of substantial payment default, LOFTIGO UG (haftungsbeschränkt) is entitled, after an unsuccessful reminder with a reasonable grace period, to terminate the contract for good cause and to demand that the apartment be vacated. Statutory provisions on termination and eviction remain unaffected.

(1) Contractual notices, booking confirmations, invoices and arrival information including the personal check-in code are sent by email to the address provided by the Guest or – for bookings via a booking platform – to the address supplied by the platform. The Guest keeps this address ready to receive messages and notifies us of any change without delay.

(2) The messaging function in the customer account is available in addition. For bookings via a booking platform, communication may also take place through the messaging area of the respective platform.

(3) We only use other channels of communication (e.g. telephone or messenger services) if the Guest provides the necessary contact details on their own initiative and agrees to their use. This consent can be withdrawn at any time with effect for the future.

(4) Declarations transmitted in text form are deemed received as soon as they can be retrieved under normal circumstances. The Guest ensures that messages from the Host are not blocked by spam filters or a full mailbox.

(1) Check-in and check-out times are as stated in the booking confirmation. Earlier or later times are possible on request, subject to availability and fees.

(2) Check-in may be automated. The Guest receives the necessary information and access codes for the apartment in good time before arrival. Automated check-in is part of the contract.

(3) The apartment is provided exclusively for the accommodation of the guests named and up to the maximum occupancy stated in the confirmation. Subletting, commercial use, parties or events are not permitted.

(4) The house rules (as provided in the apartment or in the booking confirmation) are part of the contract and must be observed. These include, among other things, quiet hours and the ban on smoking indoors. Pets are not permitted; assistance animals are exempt, and the Guest must notify us before arrival if one is brought along.

(1) The Guest must treat the apartment and its contents with care, report defects, damage or losses without delay, and is liable for damage beyond normal wear and tear caused by the Guest or accompanying persons.

(2) LOFTIGO UG (haftungsbeschränkt) may offset repair and replacement costs against the security deposit or charge the payment method on file against documented invoices.

(3) The Guest undertakes to keep the apartment clean and to leave it in an orderly condition at the end of the stay. Special cleaning requirements that go beyond normal effort may incur additional costs.

(4) In the event of serious breaches of the house rules, in particular illegal parties, harassment of other guests or wilful destruction of property, LOFTIGO UG (haftungsbeschränkt) reserves the right to terminate the Guest’s stay without notice and to claim damages. In such cases the Host may involve the police or other authorities and demand that the apartment be vacated immediately. Statutory provisions remain unaffected.

(1) The separate cancellation policy applies, available at /cancellation-policy. The Guest selects the cancellation policy applicable to the respective booking during the booking process; it is stated in the booking confirmation. Calendar days before arrival, based on the local time of the accommodation, are decisive.

The following options are available: "Flexible – 30-day cancellation": in return for a one-off, non-refundable cancellation protection fee of 5 % of the accommodation price, free cancellation is possible up to and including 30 days before arrival; from 29 days before arrival, and in the event of a no-show, 100 % of the accommodation price is charged. "Non-refundable": no cancellation protection fee; after the booking confirmation no cancellation is possible and no refund is made.

(2) Cancellations must be sent by email to help@loftigo.com and take effect when the email is received (timestamp of the mailbox).

(3) Advance payments are offset against the cancellation fee. Any credit balance in favour of the Guest is refunded to the original payment method within 10 banking days. Bank and processing fees as well as currency differences are borne by the Guest.

(4) After check-in has taken place, unused nights are not refunded. Paragraph (5) remains unaffected.

(5) Goodwill in the event of re-letting: If LOFTIGO UG (haftungsbeschränkt) succeeds in re-letting the cancelled nights, LOFTIGO UG (haftungsbeschränkt) refunds a proportionate amount less reasonable costs.

(6) Special rates: "Non-refundable/saver" rates may contain stricter conditions, which take precedence.

(1) If circumstances beyond the control of the parties (e.g. official orders, natural disasters) make the stay substantially more difficult or impossible, the parties will endeavour to find a fair solution, such as rebooking or a credit note. Statutory claims remain unaffected.

(2) The Host is not liable for failure to perform its obligations due to events of force majeure.

(1) If the customer is a consumer, we refer to the separate withdrawal policy at /withdrawal-policy with regard to the right of withdrawal.

(2) For accommodation services to be provided on a specific date or within a specific period, there is no statutory right of withdrawal pursuant to section 312g(2) no. 9 of the German Civil Code (BGB).

(3) Mandatory consumer rights in the Guest’s country of residence remain unaffected.

(1) The provider is liable in cases of intent or gross negligence in accordance with statutory provisions. Liability for guarantees applies irrespective of the degree of fault. For slight negligence, the provider is liable exclusively under the provisions of the German Product Liability Act, for injury to life, body or health, or for the breach of essential contractual obligations. However, claims for damages for the slightly negligent breach of essential contractual obligations are limited to the foreseeable damage typical for this type of contract, unless liability is unlimited due to injury to life, body or health or under the provisions of the German Product Liability Act. Any further liability for damages is excluded. The liability under the foregoing paragraph (1) also applies to breaches of duty by the provider’s vicarious agents.

(2) Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the contracting party may regularly rely.

(3) Where the customer is an entrepreneur, it additionally applies, in addition to paragraphs (1) and (2), that claims for damages based on slight negligence are excluded unless they concern essential contractual obligations, damage arising from injury to life, body or health, or guarantees, or unless claims under the German Product Liability Act are affected.

(4) In the event of data loss, the provider is liable only for the damage that would also have occurred if the customer had created data backups properly, regularly and appropriately to the risk.

(5) Limitation period: Unless expressly agreed otherwise, the customer’s claims arising from warranty and damages – with the exception of claims in tort – become time-barred within the statutory limitation period.

(1) By submitting a guest review or providing image material, the Guest grants the Host the non-exclusive right, unlimited in territory and time, to use, reproduce, make publicly available and publish the review and any attached or related image material (e.g. a company logo) free of charge – in particular on the website, on social media, in newsletters and in other advertising or presentation materials of the Host.

(2) The Host is entitled to publish the review stating the first name and the initial letter of the surname and – where applicable – the (possibly abbreviated) company name or company logo.

(3) The Guest warrants that they hold the rights required for such use and that providing the content does not infringe any third-party rights.

(4) The Guest may object to further use of their review or image material at any time with effect for the future. The objection must be addressed to the Host in text form (e.g. by email).

(1) The parties will comply with the data protection laws applicable to them.

(2) If and to the extent that the Host processes personal data of the Guest on the Guest’s behalf in the course of providing the services, the parties will conclude a customary data processing agreement pursuant to Art. 28 GDPR before processing begins.

(3) The Guest agrees that the Host may process and store the data required to provide the services. Data is only passed on to third parties with the Guest’s express consent or on the basis of statutory obligations.

(4) In addition, the separate privacy policy on our website applies, available at: /privacy-policy

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

(1) Should individual provisions be or become invalid or void, the validity of the remainder is not affected. Instead, the invalid or void provision is to be replaced, by free interpretation, with a provision that comes closest to the purpose of the contract or the intention of the parties.

(2) The law of the Federal Republic of Germany applies.

(3) Amendments and additions must be made in writing to be effective. There are no verbal side agreements.

(4) If the client is a merchant, the registered office of the contractor is agreed as the place of jurisdiction. In all other respects, the statutory provisions apply.

Based on a template by Recht 24/7 Rechtsanwaltskanzlei Schröder, revised by us.