Cancellation Policy

This cancellation policy applies to direct bookings with Loftigo UG (haftungsbeschränkt).

Arrival = the check-in day confirmed in the booking document. Days = calendar days – the local time of the accommodation is decisive. No-show = no check-in on the arrival day without notice. Accommodation price = the price of the nights (excluding separately itemised fees such as cancellation protection or a security deposit).

You select the cancellation policy during the booking process (checkout). The policy that applies to your booking is stated on your booking document. Two options are available:

1) Flexible – 30-day cancellation. In return for a one-off cancellation protection fee of 5 % of the accommodation price, you can cancel free of charge up to and including 30 days before arrival and receive the accommodation price back in full. From 29 days before arrival, and in the event of a no-show, 100 % of the accommodation price is charged. The cancellation protection fee itself is never refundable.

2) Non-refundable. No cancellation protection fee – in return, no cancellation is possible after the booking confirmation and no refund is made.

Accommodation price EUR 3,000, "Flexible – 30 days" policy: the cancellation protection fee is EUR 150 (5 %). Cancellation 40 days before arrival → refund of the accommodation price (EUR 3,000); the EUR 150 remains with us. Cancellation 20 days before arrival → no refund of the accommodation price.

Please send cancellations in writing by email to help@loftigo.com. They take effect when they reach us (timestamp of the incoming mail).

• Any security deposit is refunded irrespective of the cancellation (it is not part of the accommodation price).

• If a credit balance results, we refund it within 10 banking days to the original payment method.

• Any bank/transaction fees and currency differences are borne by the customer.

After check-in has taken place, unused nights are not refunded.

Possible subject to availability. If we succeed in re-letting the cancelled nights, we refund overpaid amounts on a pro-rata basis (less reasonable costs).

The statutory right of withdrawal for consumers is generally excluded for accommodation contracts with a fixed date (section 312g(2) no. 9 of the German Civil Code, BGB). See the withdrawal policy for details.

Statutory rights remain unaffected. In the case of officially confirmed events outside the control of both parties, we will consider rebooking or a credit note on the basis of a fair assessment.

German law applies; mandatory consumer protection rights at the customer’s place of residence remain unaffected.